On Wednesday, November 27th, the MTI office will close early at 1 PM ET for the Thanksgiving holiday weekend. Office operations will resume on Monday, December 2nd.
Security deposit
The question you're answering.
Login to flag as inappropriate
I returned all scripts and scores, but I don't believe I have gotten my security deposit back yet. Could you please check this?
Thank you!
1 Answer
Staff Answer
Hi there! Thanks for reaching out. Please check your MyMTI account and ensure your organization filled out this updated form regarding refunds: https://account.mtishows.com/member_account_request.asp.
More info from the FAQ section below:
A production booking is kept open for a full 35 business days (6-8 weeks) after the closing performance date. This is to allow an automatic grace period in case any adjustments are needed. Then, 35 business days after the closing performance date, our system checks to see what materials have been received back and scanned in at our warehouse. When the booking closes, the security deposit is applied towards the shipping charges, any missing materials charges, and any other open invoices within the account that have a past due balance on them. The remainder goes into a refund status. It generally takes a couple of weeks for a check to be issued and mailed once it enters the refund status. The refund will be in the form of a check made out to your organization. A final invoice will be sent with the refund check.